eMAG has significantly enhanced the capabilities of its online customer service chatbot, Dia, by upgrading it to a cutting-edge GPT-4 language model. This transition allows customers to interact with Dia in natural language, no more clicking through menu options. With its new AI engine, Dia understands free-form text, enabling it to grasp everyday phrasing and … Continue reading eMAG’s AI chatbot now handles 7 out of 10 customer inquiries